Emptech’s Unemployment Claims Management

Emptech’s UCM – Leadership in Unemployment Services


Emptech provides a national unemployment cost control program dedicated to relieving your organization’s administrative burden, and controlling and minimizing your employee separation exposure and related unemployment costs.

Our comprehensive service provides employers with a complete outsourced solution for both taxable and non-taxable unemployment programs. Our expertise saves employers valuable time and resources, enabling them to avoid costly unemployment pitfalls and to focus on achieving their core business goals. Emptech’s UCM is fully integrated with HR tools that make our UI platform significantly better equipped to minimize employer resources and attain superior program results.

Consider the following components of our comprehensive cost control system:

Unemployment Claims

· Dedicated and highly-trained claims analysts capable of processing claims all the way through to the hearing level
· Complete integration of client’s handbook when tailoring a detailed initial-level claim response
· Timely response to all adjudicator fact-finding inquiries
· Claims analysts review all determinations with client to ensure best course of action for future appeals
· Timely reports detailing number of claims, protestable-claim win ratios, liability avoided and pending, compliance, charge credits, etc.

Hearing Representation

· Complete representation at all UI hearings utilizing our proven multi-step process
· Detailed Board-level appeals in legal brief format
· Emptech professionals available to consult with in-house client counsel

Benefit Charge Auditing

· Auditing services, including audit of all charge statements
· Identifying over 29 different system cross-checks, taking exception to invalid charges and account discrepancies
· Aggressive follow-up with state agencies to ensure proper credit is posted to client tax accounts

Tax Services

· Review of assigned payroll tax rates
· Protest of incorrect rates
· Voluntary contribution analysis
· Budget and tax planning
· Retrospective UI account review for balancing and open reporting issues
· Other optional tax services available through our Tax Advisory Services


· On-site training available at any or all client locations
· Customized training format
· Telephone and web conference capabilities
· Store or location-specific training

Account Management

· Detailed client review of unemployment claims activity reports
· Detailed client review of annual tax reports
· Management training on-site or via web conference
· 24/7 support

Online Tools and Emptech Technology

· SAS 70 Type II certified
· Paperless data exchange and secure document storage
· Fully integrated online benefit charge and tax trending and analysis tools
· 24/7 access to online report writer with global and segmented data reporting available to view trends and financial impact
· Real-time data reporting supports ongoing analysis to drive compliance up and benefit charges and tax costs down

Contact an Emptech professional to learn more about our unemployment cost control services.