Emptech’ s Account Servicing team is always willing to take the extra step in assisting our organization in navigating the complexities of state laws and statutes when it relates to Unemployment Claims Management. With their knowledge and ability to act as the liaison between our HR team and State Adjudicators, we have a high level of confidence that our overall exposure and potential liability is being protected, particularity at the UI Appeals level. Partnering with Emptech has relieved our Human Resources team and allowed them to better focus on in-house tasks directly related to our employees.
“I thought it important to relay to you in writing how pleased we are with the decision to change providers for the handling of our Unemployment Cost Management (UCM) program. Prior to engaging Emptech for our UCM program we were utilizing a very large, other third party administrator. Our need to find a more effective vendor was driven by what had become an impersonal level of customer service, a lack of communication, and a reactive approach to our claims administration…We are confident that in Emptech we have found a valuable business partner who will assist us in our growth.”
“I want to thank Emptech for exceeding our expectations for HR and Unemployment Cost Management areas of administration. Your understanding of the unemployment process in claims and hearings administration coupled with the team’s deep understanding of the industry is exemplary…Now that we are experiencing your state of the art technology and some of the highest protest and favorable rates on unemployment claims, we know we are with the right firm.”
“I wanted to let you know how pleased we are with our Unemployment Cost Management Program since Emptech took over our account last year. Because of the unemployment industry consolidation in recent years, [we] wound up with a very large third party administrator for UI claims management prior to utilizing your services. Their service levels did not meet the same expectations that we have for our own clients…We are delighted with the transparency, superior tools, the functionality, and the depth of thoroughness your company has provided to our medical group.”
“We are especially gratified to have now found a partner who is focused on performance and risk management for Sport Chalet. In very short order, Emptech has demonstrated a proactive, comprehensive, and personalized approach to our unemployment cost management and more importantly, an understanding of its critical impact on our business. With nearly 60 locations over several states, I could not be more impressed with the organization and administration of the transition. And, while the process itself was “transparent,” the results of the change were immediately evident.”
“Your company’s use of technology, the professionalism and expertise of your staff, and overall tax experience has helped free up my staff’s time while achieving better results for us. Emptech has provided us with the opportunity to gain insight into this area and guidance on how to manage this issue as part of our company and HR long-term strategic objectives.”
“Over the years, Emptech has efficiently and successfully administered our unemployment claims program, and has served as a trusted advisor for our employment tax matters.”